Terms Of Use

Z.M. IT SOLUTIONS (Registered Trading Name under ZM IT SOLUTIONS)


Terms of Use


This website is owned and operated by Z.M. IT SOLUTIONS (trading as Z.M. IT SOLUTIONS). Registered office: 60 Firmin Close, Ipswich, IP1 2BF, UK.


Copyright for the content of this website is retained by Z.M. IT SOLUTIONS, along with all rights in respect of any or all of the material. Content for this website may be printed for personal information only. The content may not be re-distributed, re-sold, edited, reproduced, stored in a retrievable system or transmitted in any form by any means, electronic, mechanical, for photocopying, recording or otherwise, without prior permission of Z.M. IT SOLUTIONS. Any infringements will be rigorously pursued.




1. Prices

Z.M. IT SOLUTIONS shall charge for work at prices set by Z.M. IT SOLUTIONS, current at time of order, unless agreed otherwise in writing before the work starts. All prices quoted are assumed to be exclusive of materials, tax and delivery charges.


2. Quotations

Z.M. IT SOLUTIONS will quote prices and estimate work finish times for any job upon request.


a) Quotes and delivery estimates are provided subject to sight of final brief.


b) Customers are urged to check specifications and conditions in any quote. All additional work, requested outside of the original brief and provided quote, shall be chargeable separate at our set price, unless otherwise agreed in writing.


c) Quotes are checked for accuracy. However, Z.M. IT SOLUTIONS reserves the right to decline work if an error occurred in the quote.


d) A copy of the Acceptance of Quotation (if provided) must be returned signed and dated before the commencement of any work can begin. This will be accepted as indication that these terms & conditions have been read and agreed to.


3. Payments

The client shall pay invoices for work ordered within 5 working days from the date of invoice. Z.M. IT SOLUTIONS reserves the right to charge interest on all overdue sums (including interest charges for late payment) at the rate of 2.5% per week, payable on demand.


Once design work has been commissioned, all deposits are non-refundable.


4. Verbal Instructions

The customer is urged to issue all instructions in writing and to confirm telephone instructions by email/fax. Z.M. IT SOLUTIONS will use its best endeavors to follow instructions given verbally but shall except no responsibility or liability for work carried out on this basis.


6. Delays

Z.M. IT SOLUTIONS will not be liable for any costs incurred, compensation or loss of earnings due to material or information received late from the client or suppliers. Z.M. IT SOLUTIONS reserves the right to charge extra for work which, as a result of being supplied late, must be executed more quickly than originally agreed.


If work is delayed or cancelled without prior arrangement, by more than seven days due to customer approvals, material supplied late, or for any reason that is beyond the control of Z.M. IT SOLUTION, Z.M. IT SOLUTIONS shall be entitled to payment for all work already carried out, whether or not completed or delivered.


7. Liability

Z.M. IT SOLUTIONS liability to the customer for any damage or expense caused by a failure to discover any defect/error in the work or supplied items, shall be limited to a sum equal to the amount Z.M. IT SOLUTIONS charges for those items or work effected. Z.M. IT SOLUTIONS cannot be held liable for any errors, failures, defects, or delays in the work caused by the supply of unsuitable specifications, instructions or material supplied by the client.


a) All copy/content supplied by the client is received as final copy and is assumed to have been fully proof read, grammatically accurate and spell checked. All text generated by Z.M. IT SOLUTIONS will be provided to the client for approval. Once Z.M. IT SOLUTIONS receives sign-off from the client, it is assumed all copy and content is fully approved and proof read by the client.


b) Z.M. IT SOLUTIONS by the client for use in any project is assumed that copyrights or permissions are assigned to them to use such imagery.


8. Force Majeure

Z.M. IT SOLUTIONS shall have no responsibility to the customer in the event of any failure, delay or default due in whole or part to: -


a) Circumstances beyond the control of Z.M. IT SOLUTIONS.


b) Fire, power failure, mechanical or software failure, media storage corruption and unavoidable shortage of materials.


c) Industrial disputes or third-party actions.


9. Ownership

Until work carried out by Z.M. IT SOLUTIONS is paid for in full, including interest for late payment, legal and beneficial ownership shall remain with Z.M. IT SOLUTIONS, and the customer shall hold the work on a fiduciary basis. Notwithstanding the above, the customer may sell on the work in normal course of business, in which case Z.M. IT SOLUTIONS ownership shall attach to the proceeds of the sale.


10. Indemnity & Libel/Obscenity

The customer shall fully and effectively indemnify Z.M. IT SOLUTIONS against all costs, expenses, damages and losses in connection with any third-party proceedings with respect of goods produced, worked on or work carried out by Z.M. IT SOLUTIONS, including claims and proceedings relating to copyright, trademarks, patents, industrial property, libel and obscenity.


11. Customer Default

If the customer shall be in default, or if Z.M. IT SOLUTIONS has reason to believe that the customer will be unable or unwilling to discharge its obligations, then Z.M. IT SOLUTIONS may cease work without any liability and give notice to the customer that payment for anything supplied under the contract between the two parties is due and payable immediately. Without prejudice to other remedies, Z.M. IT SOLUTIONS shall in respect of all unpaid debts due from the customer have a general lien on all goods and property in its possession and shall be entitled to dispose of such goods or property as it thinks fit in order to apply the proceeds towards such debts.


12. Subcontracts

Outside of our core services Z.M. IT SOLUTIONS may subcontract work to a third-party, but Z.M. IT SOLUTIONS shall remain liable to the client for this work. We add a discretionary mark-up/handling charge at industry standard rates unless agreed otherwise in writing with the client prior to commencement of this work.


13. Divisibility of Contract

All contracts between Z.M. IT SOLUTIONS and its clients are divisible. Each delivery made (i) shall be deemed to arise from a separate contract, and (ii) shall at Z.M. IT SOLUTIONS discretion be invoiced separately.


14. Different Conditions

These conditions override any differing conditions which may appear on the customer’s order and may be modified only with the written consent of Z.M. IT SOLUTIONS.


15. Governing Law

The resolution of any dispute shall be governed by the Laws of England.


16. Publicity Rights

Z.M. IT SOLUTIONS. The customer agrees to give us credit where appropriate in all press, publicity and online material. Z.M. IT SOLUTIONS appreciate the opportunity to see such material before publication. We reserve the right to use our commissioned design work in self-promotional literature, advertising and websites.




17. Proofs

Z.M. IT SOLUTIONS cannot be held liable for final printed items that do not match original inkjet/laser/screen visuals presented in the design process. Due to different printing processes/methods/stock, and digital display differences, final printed colors will vary.


Z.M. IT SOLUTIONS accepts no responsibility for items printed from artwork supplied without a proof being supplied for approval.


18. Printing

Z.M. IT SOLUTIONS shall sub-contract all print orders. Likeness in colors may vary on print runs and on reprints using the same colour. We are not liable for colour variations that are beyond our control. Printed colors vary between spot colors and 4 colour process (CMYK), and between lithographic and digital printing, etc.


19. Acceptance of Printed Work

The customer shall inspect all work immediately on receipt and give notice of any alleged defects in writing to Z.M. IT SOLUTIONS within three working days of delivery. Failing such notice, the work shall be deemed to have been acceptable and therefore will be liable for payment.




20. Website Development

The client agrees to provide/approve a site map and make available all content required for a working website to be developed. All content received prior to building a working website will be considered approved and final. Any changes to a site map or page content after approval may incur additional costs.


Unless an additional quote is requested, further developments instructed after a website has been initially completed and/or presented will incur additional costs based on the quoted hourly rate, unless otherwise agreed.


21. Website Liability

Z.M. IT SOLUTIONS will endeavor to ensure that the website and any scripts or programs are free of errors, however we cannot accept responsibility for any issues which arise with third party applications, scripts, hosting or compatibility issues, and shall not be liable to any losses, breaches of security, or items outside of our control.


a) Any updates made to a website that was not produced by Z.M. IT SOLUTIONS are not the responsibility of Z.M. IT SOLUTIONS. If any such updates result in errors, failures, down-time, or security breaches, any requests to rectify the problem(s) will incur a nominal fee to complete.


b) Z.M. IT SOLUTIONS will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines as a result of a client’s failure to provide all required items within agreed time frames or as a result of factors beyond Z.M. IT SOLUTIONS control.


c) Z.M. IT SOLUTIONS will not be liable or become involved in any disputes between the site owner and their clients, customers or visitors, and cannot be held responsible for any wrongdoing on the part of a site owner. (i.e.; items related to copyright, security or ownership).


d) Z.M. IT SOLUTIONS will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.


e) Z.M. IT SOLUTIONS reserves the right to charge the client to upgrade a website to meet browser/device technological enhancements, should the website not display or function correctly when such updates are released and at the client’s request.


22. Website Copyright

The website, graphics, generated content (text and photography) and any programming code remain the property of Z.M. IT SOLUTIONS until all outstanding accounts are paid in full. We reserve the right to withhold and remove content until payment is received or agreed upon.


a) Any front-end and back-end scripts, databases, applications, or software that is created by Z.M. IT SOLUTIONS remain the copyright of Z.M. IT SOLUTIONS and may not be commercially reproduced or resold without the permission of Z.M. IT SOLUTIONS (unless otherwise agreed in writing). Any such acts of plagiarism will be considered theft and be liable for prosecution.


b) Z.M. IT SOLUTIONS takes no responsibility for any copyright infringements caused by material supplied or requested by the client, or used by the client in the future, on their website. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material (though it is not the responsibility of Z.M. IT SOLUTIONS to check the validity of copyright on such items).


c) Any photography created by Z.M. IT SOLUTIONS, or supplied from our archive, is issued on a limited license to the client (unless otherwise agreed in writing). Supplied photos may not be reproduced by the client without written authorization from Z.M. IT SOLUTIONS, and we reserve the right to re-license the image at an additional cost for each usage. Any acts of copyright infringement will be considered theft and be liable for prosecution.


23. Website Backups

Z.M. IT SOLUTIONS are not responsible for archival backups of any live website but may keep a record of the website at time of completion and any updated files completed by Z.M. IT SOLUTIONS (excluding database content). It is the responsibility of the client to arrange or discuss with their host suitable backup systems of a live website or database.


24. Hosting & Domain Names

Z.M. IT SOLUTIONS will outline details of hosting server requirements when a full understanding of the project has been established.


a) Z.M. IT SOLUTIONS can arrange hosting or recommend suitable hosting companies to host websites. Z.M. IT SOLUTIONS are not a hosting provider or domain name registrar, and if we are asked to arrange for a suitable hosting account we shall find and arrange a third-party for this. Z.M. IT SOLUTIONS can offer no guarantees on hosting arranged for the client, its availability or is liable for any loss of service – though we shall endeavor to communicate with the host or registrar should any issues arise.


b) Unless Z.M. IT SOLUTIONS has arranged or recommended a suitable host server, the client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server requirements in order for the website to operate correctly. Z.M. IT SOLUTIONS will not be liable for any delays in launching a website due to the client host server not meeting the outlined requirements set out on the brief.


c) If Z.M. IT SOLUTIONS are asked to manage the hosting and/or domain registration, we shall pay for the service renewals 1 month prior to expiry on an annual basis (‘. co.uk’ domain names are renewed bi-annually) and invoice the client plus an administration fee. Domain names and hosting registered by Z.M. IT SOLUTIONS will be owned by Z.M. IT SOLUTIONS and licensed to the client.


d) If the client wishes to terminate the hosting or domain registration we require at least 1 month written notice prior to expiry. There is no refund offered if the termination is requested at any point through the paid period of registration, though the client can request for the domain name(s) to be re-pointed to a different host server.


e) If the client wishes to transfer the domain from an account created by Z.M. IT SOLUTIONS, they will be liable for any transfer costs imposed by the third-parties used. Z.M. IT SOLUTIONS may also charge and administrative to complete such action.


25. Website Refusals & Termination

Z.M. IT SOLUTIONS reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate any web hosting service we provide for clients should the necessity arise.


26. Website SEO & Search Engine Ranking

Z.M. IT SOLUTIONS will endeavor to develop each website and page with a focus on maximizing search engine optimization (SEO) for assumed and relevant keywords, but Z.M. IT SOLUTIONS cannot offer any guarantees regarding the position your website ranking in any search engine following the completion, upload and (if necessary) registration of your site.


a) Though Z.M. IT SOLUTIONS undertake several experienced techniques which does aid in the performance your website SEO, due to external factors and potential changes to search engine algorithms we cannot accept liability for your position within a search engine directory or fluctuations in this position.


b) Z.M. IT SOLUTIONS does not undertake techniques which are considered ‘illegal’ by any major search engine, as this risks your website being removed from the search engine directory. Z.M. IT SOLUTIONS shall not be liable for any third-party development to include such techniques and the consequences incurred.


27. Computer Repairs and Maintenance


Data Loss


a) Once customer read and sign this document or ogree otherwise, then an Engineer will inspect a computer for any damages, before carrying out of any work, if any damaged have been found, client will be advised on this and the Engineer will take a note of any damage found before starting any work.


 b) All your data should be backed up/saved to another computer or removable media device (usb flash drive, DVD, CD disc) by you, or by us if requested by customer, before we can even start installing Microsoft Operating System © on to your computer or reformatting your hard drive. Following successful Microsoft Operating System© installation, your computer will be restored to its manufacturer “Factory Settings”.


28. Callout Charges


 “Z.M. IT SOLUTIONS” standard labour rate is the price for specific service chosen by customer online or quote given over phone or email by Z.M IT SOLUTIONS. There is no call out charge for using callout services.

Our standard service rates apply only for 1 hour spent at customer. After the first hour, we charge in blocks of thirty minutes at the rate of £15/h. Any parts required are priced individual and are not included in the price.


29. No Fix No Fee Policy


Our No Fix - No Fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.

The policy does not apply in cases following:

  • Customer decide not to procced

  • Computer needs a replacement part for it to be fixed

  • Computer data is not saved/backed up on another device

  • Computer does not have a power supply

  • Customer does not have an Internet Connection for problem to be solved

  • Data recovery

  • Laptop screen replacement

  • Computer viruses

  • Water spillages

  • Third party issues


30. Product purchase from Z.M. IT SOLUTIONS


Damage and Personal Accident


Z.M. IT SOLUTIONS shall be under no liability in respect of any personal accident caused by goods purchased from our online store. Personal accidents, death, fire or any other personal accident caused by buyer himself. Buyer may use goods for wrong purpose, buyer may use of goods differently to its manufactory recommendations. Z.M. IT SOLUTIONS will take no responsibility for such action.



31. Computer Crash/Non-Functional


Z.M. IT SOLUTIONS shall be under no liability of any technical problems caused to computers hardware, software or any other content, while during a repair.


32. Marketing


Business Advertising Online and Offline


a) Z.M. IT SOLUTIONS shall be under no liability if content provided in advertising is illegal or not owned by the client.


b) Z.M. IT SOLUTIONS shall be under no liability if published content by Z.M. IT SOLUTIONS in which has been agreed and provided by the client, caused loss in profits to the client or any other negative feedbacks.


c) Z.M. IT SOLUTIONS can't guarantee to achieve the best results or result expected by the client in marketing done by Z.M. IT SOLUTIONS in respect of natural marketing of other competitive company’s done on the same platforms, online or offline.


d) The client wishes to terminate the contract due to arisen third party problems or private reasons, bankruptcy or any other company related issues rather than caused by Z.M. IT SOLUTIONS, then Z.M. IT SOLUTIONS will have the right to keep the payment if done before start of contract.

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